If you stayed at a Hotel or bought a Product & were not satisfied? Would you continue to patronage or buy product?

With all the discussion surrounding “Consumer Satisfaction or Customer Service”, where do most Businesses stand when it comes to actually meeting those Standards of their Consumers or Customers? Do they really mean what they say or is their Product/Business receiving Positive feedback in meeting their needs? And if not, why then do the Consumers continue […]

Customer Satisfaction, what does it mean? Do Hotels or Businesses truly mean what they say?

When a Hotel or Business claims Consumer Satisfaction is their top priority, what does this really mean? I have traveled extensively over the last 30 years. More recently have I noticed that these types of establishments continue to state, either in writing or through marketing Consumers are what keeps them open. However, when they speak […]